Hi! :D
dorotea said:Possibly a nice cushy job since there probably will be no customers to service for a while.
Oooooo no, he gets to deal with all the pledgers having issues right now :) Although as a manager he'd normally be directing a fleet of reps who answer phone calls and such.
Kilsin said:Folks, please say hello and give Michael "Artois" Butler a warm welcome, Mike joins us as the new Customer Service Manager! We are excited to have Mike join the team and look forward to working alongside him as we move into the next phases of development.
Michael Butler...that name sounds familiar, any relation to the Butlers that were involved in Vanguard? :) Hail and Welcome Michael! :)
Cana
Artois said: Thanks for the warm welcome. I look forward to assisting you all as needed. Someone asked about Vanguard. Yes, I was involved in Vanguard. There were actually 3 Butlers on the project but I was the only one unrelated to the others. My role was IT for all of Sigil Games. Prior to that, I was the Game Operations Manager for SOE and worked closely with SOE Customer Support.
And another ringer joins the Pantheon team!
Welcome, Sir Artois.
Artois said: Thanks for the warm welcome. I look forward to assisting you all as needed. Someone asked about Vanguard. Yes, I was involved in Vanguard. There were actually 3 Butlers on the project but I was the only one unrelated to the others. My role was IT for all of Sigil Games. Prior to that, I was the Game Operations Manager for SOE and worked closely with SOE Customer Support.
But not a Current dev with SOE/daybreak right? HEHE welcome aboard.
sorn said:Hi! :D
dorotea said:Possibly a nice cushy job since there probably will be no customers to service for a while.
Oooooo no, he gets to deal with all the pledgers having issues right now :) Although as a manager he'd normally be directing a fleet of reps who answer phone calls and such.
Definitely. It's good that we feel more like a family than customers, but technically we're all customers haha. We already have an excellent responsive Support team, but they are very busy. Having a CS Manager will help them from getting overwhelmed as we move into Pre-Alpha and beyond.
With that said, Welcome Artois!
Welcome Michael!
Wait? Did he say SoE had a customer support?
Noone said you guys were hireing comedians!