There are 2 important points.
1. Some pledgers received a 2nd buddy key. That was not planned, a glitch in the system. Those who did, get to use them, Merry Christmas:) But anyone who didn't, them's the breaks. (I'm in that 2nd group too)
2. When VR sent out all those keys overnight Mon-Tues, it exceeded their out-going email limit and there was a backlog. It should have only taken a day or so to resolve, but this IS a major holiday, a busy time for internet traffic and most of VR's staff are off as well.
So if you have never received any buddy key ever, I'd wait until tomorrow and then if you haven't received it put in a ticket to Support. If you are wondering about the 2nd one, I'm sorry but a ticket won't help.
If you have never received a buddy key at all, you should put in a ticket to Support.
If you have received one and are wondering about getting a 2nd one as some people did in December, then I'm sorry but those were accidents and not everyone was sent a 2nd key. Putting in a ticket won't get a 2nd key if you haven't gotten it by now.