Forums » General Pantheon Discussion

Pledge problems

    • 5 posts
    November 8, 2024 12:38 PM PST

    Hi Anyone outside of the US that has done a pledge the last week, if so, did it work? I get errors both with Apple Pay and when trying a bank card. /Z


    This post was edited by Zonon at November 8, 2024 2:50 PM PST
    • 2644 posts
    November 9, 2024 3:55 PM PST

    I believe you should send a ticket to Support and they will help you get it done.

    • 4 posts
    November 11, 2024 12:06 AM PST

    I tried to buy an additional Watcher package but i was unable to do so. After entering all necessary data (Adress, MC Cardinfo,..) i simply got something like "Card could not be verified ..". I tried several times (and yes the data is correct and the card works for everything else). Since i didnt got any 2-factor-ident message from my bank app and there is nothing registered on the card i would assume that there is some problem on Pantehons side. I am from Germany so maybe that could be a cause.


    This post was edited by Necrite at November 11, 2024 12:07 AM PST
    • 2644 posts
    November 11, 2024 12:57 PM PST

    First, do not use autofill for any of the info. Type it all in by hand.

    Second, if you wish to buy an additional pledge you currently have to do it with a different email address. Make an entirely new forum account with that email as well.

    Once you get your new game key, you can use it - along with the different email - to create a new game account under your own Master VR account.

    Finally, once the new game account has been created and you have logged in successfully once, you can go back and change the email associated with the new game account to be the same as the one on your primary game account.

    Sorry for the hassle, this system was created long ago when there were very few new people making accounts. Getting it all simplified is high on VR's agenda to accomplish before EA opens.


    This post was edited by Jothany at November 11, 2024 1:00 PM PST
    • 4 posts
    November 12, 2024 8:00 AM PST

    Thank you for the tips but it is still not working. At the shop page i can use another email and log in getting the login code. After that there is a fast dissapiering msg. with something like "failed to validate ...". Btw, i am not able to create a new forum account with a new email-address, because when i click on "sign up" i am transfered to the pledge page without any option to create a new account. Ofc i am not logged in. Sigh.

    • 2644 posts
    November 12, 2024 8:10 PM PST

    You really need to contact Support.

    https://seforums.pantheonmmo.com/support/open.php

    • 43 posts
    November 13, 2024 9:46 AM PST

    I have pledged twice outside the US (Spain) and had issues both times, but opened a support ticket and have to say they responded really quick and solved the issue. Now my friend and I are happy supporters and enjoying the game.

     

    - Elia

    • 1 posts
    November 14, 2024 12:28 PM PST

    OK i managed to make a new forum account now and get to the old pledge side with Paypal. Lets see.


    This post was edited by Runiletta at November 14, 2024 12:28 PM PST
    • 4 posts
    November 14, 2024 12:30 PM PST

    And i was logged in on the other account :) Paypal was working (for Watcher level). Now lets see if i get a key and can make a second VR&game account.

    • 1 posts
    November 17, 2024 1:57 PM PST

    Test