Forums » Account and Billing Issues

Upgraded at full price?

    • 13 posts
    September 30, 2021 10:29 AM PDT
    I was at the 100 tier when I upgraded to the 250 tier so I could get alpha access. Was I supposed to pay the full 250 or was my 100 pledge supposed to be accounted for. If so can I put the extra 100 towards the next tier or 2 depending on their price.
    • 1533 posts
    September 30, 2021 4:34 PM PDT

    Hi Devildog 2008. Welcome to the forums.

    That upgrade system has confused many people over the years. You DO get to upgrade by just paying the different between your current pledge and the new one. But you have to use a different link to do so.

    If you have paid full price for a higher pledge, you will have to click the "support" link at the top/right of any forum page and put in a ticket. The support people are quite friendly and should have you taken care of quickly.

     

    Hope to see you soon in Alpha!

    • 13 posts
    October 1, 2021 7:15 PM PDT

    thank you and will do. and yes ii hope to see a lot of players )