Forums » Account and Billing Issues

• cloudfly

  

  • 9 posts
   

  April 5, 2021 9:33 AM PDT

  Hi, Can someone check the ticket I submitted?

• Grymmlocke

  

  • 586 posts
   

  April 5, 2021 10:22 AM PDT

  Submit a ticket to support. Those guys are great a responding and resolving any issues. The Pantheon Support Team (pantheonmmo.com)

• cloudfly

  

  • 9 posts
   

  April 5, 2021 10:28 AM PDT

  i did lol
• Grymmlocke

  

  • 586 posts
   

  April 5, 2021 2:05 PM PDT

  My bad. I should have been more specific. I just meant that submitting another support ticket will get a faster response than posting on the forums. Support seems to check the submitted tickets much more often than the forums.

• Jothany

  

  • 1073 posts
   

  April 5, 2021 2:05 PM PDT

  If you submitted a ticket over the weekend, it's likely to take a couple days for them to respond. They're a small team. Even moreso when the subject is financial, since banks are closed on weekends.

  I just upgraded my pledge last Saturday, but I didn't get a response or see it show up in my forum profile until late this morning.

   

  Patience, young Padawan.

• cloudfly

  

  • 9 posts
   

  April 5, 2021 6:08 PM PDT

  they took care of it. thanks guys