Forums » Account and Billing Issues

Well Stupid me didnt search

    • 2 posts
    December 31, 2019 9:05 PM PST

    So.. I think you guys should rethink the whole subscription page because it's super confusing when you say "change your subscription" and you actually pay full price for the change... wanted to upgrade to Legate and ended up changing to Legate instead paying full price which is an extra 50$.. support ticket is 990948

    • 690 posts
    January 1, 2020 12:26 PM PST

    It is indeed confusing. When I decided to increase my pledge, I wound up having to post a question in Support and wait for someone to tell me how to do it.

    That said, the Support people at VR are Great! They are very quick and helpful in resolving issues. They'll have you squared away very soon.

    • 2 posts
    January 1, 2020 8:07 PM PST

    Yeah they have :) still.. would save them a lot of hard work (refunds) if it was structured properly imho